We don't want to mess around with fine print and extra charges, we like things to be simple and easy. As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment: We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@perfecto-cigars.com We ship daily via UPS Ground, Fed Ex Ground, and Freight to the continental 48 states. Most all orders will ship the same day as ordered if the order is submitted before 4pm EST (some exceptions apply, some part & freight orders may not ship until the following day). Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 4pm cut off time.

Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrive damaged please send photos to info@perfecto-cigars.com then visit our Returns page and lodge your return claim online.